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Return & Exchange Policy

Return/Refund Policy:

  • We are committed to maintaining a long-lasting relationship with our customers by providing them with 100% satisfaction. If you are unsatisfied with your purchase for any reason, we will gladly accept the return of the product. We offer a generous 7-day, no-questions-asked return policy.
  • To request a return, kindly send an email to Support@NavyaCrafts.com within 7 days from the date of delivery. Please note that return requests will only be accepted via email and not through any other medium.
  • The customer will be responsible for shipping the product back to our warehouse in Surat. Navya Crafts will reimburse 120/- rupees in reward points for the return shipment.
  • Refunds will be processed in the form of reward points, which can be used for future purchases. These reward points will have a validity of 1 year from the date of credit.
  • Please note that reward points will be issued for the product price paid by the customer; shipping charges are non-refundable.
  • Allow 2-3 business days after the product is received back at our warehouse in Surat for the processing of reward points.
  • If you have any questions about our return/refund policies, please don't hesitate to contact us at Support@NavyaCrafts.com for further assistance.
  • Please be aware that purchases made or orders placed using store credit/reward points (either in part or in full) are not eligible for return or exchange. Additionally, purchases made or orders placed using store credit/reward points (either in part or in full) are not eligible for any discounts.
  • For claims regarding receiving the wrong product, a different product, a damaged product, or a defective product, the customer must provide an unboxing video of the received package. The video should cover all sides of the outer packaging and inner items in a single frame, without any cuts or joints. Shipping labels and other details must be clearly visible in the video.
  • Thank you for choosing Navya Crafts. We value your satisfaction and strive to provide you with the best shopping experience possible.

 

Cancellation Policy:

  • Navya Crafts offers the option to cancel your order, subject to certain terms and conditions. Before proceeding with cancellation, please review the cancellation policy outlined below:
  • Orders can be canceled within 24 hours after placing the order. However, once an order has been moved to the shipped status, it cannot be canceled.
  • For prepaid orders that are canceled, a deduction of 5% payment gateway charges will be applied.
  • If you cancel your order before it is shipped, a refund will be issued within 7 days of the cancellation request. If you do not receive your refund within this timeframe, please contact us at Support@NavyaCrafts.com.
  • To cancel your order, please send an email to Support@NavyaCrafts.com or contact us at +91 8401304595.
  • Once an order has been delivered, we do not accept returns or issue refunds.

 

Exchange Policy:

  • If you love the product but wish for a different color, pattern, or size, Navya Crafts is pleased to offer an exchange option, provided it meets certain conditions. We have a no-questions-asked 7-day exchange policy for our customers' convenience. Customers can exchange any product available on our website for an item of equal or different value.
  • For exchanges involving higher-priced products, customers will need to pay the difference amount online, as Cash on Delivery (COD) is not available for exchange requests. Alternatively, if the exchanged product has a lower value, the price difference will be credited to the customer's NavyaCrafts account as reward points (10 reward points = 1 Rs).
  • To initiate an exchange, customers must raise a request within 7 days of delivery by contacting us at Support@NavyaCrafts.com. Please note that exchange requests will not be accepted after 48 hours from the time of delivery.
  • When requesting an exchange, customers are required to email us at Support@NavyaCrafts.com. We may request a real image of the received product for quality-checking purposes.
  • Please be aware that there are no exchange or return options available for customized, custom-sized, or standard-sized ready made stitched orders.
  • Regarding international orders (those delivered outside India), we currently do not have a policy for accepting exchanges.
  • For exchange orders, customers are responsible for shipping the product back to our address. We do not currently offer a pickup service. However, we will reimburse customers up to Rs. 120/- for the cost of reverse shipping.
 

Color and Description Discrepancy

  • The apparel descriptions provided on our website include details and product specifications that are approximate and closest to reality. While we make every effort to accurately showcase colours, there may still be minor variations due to factors such as lighting and settings during photography, as well as the colour settings and properties of various monitors. Similarly, other details such as weight, work details, and size may vary slightly.
  • Therefore, customers should bear in mind the possibility of slight variations when placing an order on NavyaCrafts.com. We believe that every customer placing an order is fully aware of these minor variations that may occur with respect to the actual colour of the outfit received.

 

Embellishment related Issues

  • The apparel descriptions provided on our website include details and product specifications that are approximate and closest to reality. While we make every effort to accurately showcase colours, there may still be minor variations due to factors such as lighting and settings during photography, as well as the colour settings and properties of various monitors. Similarly, other details such as weight, work details, and size may vary slightly.
  • Therefore, customers should bear in mind the possibility of slight variations when placing an order on NavyaCrafts.com. We believe that every customer placing an order is fully aware of these minor variations that may occur with respect to the actual colour of the outfit received.

 

Thank you for your understanding. Should you have any further concerns or queries regarding embellishment-related issues, please do not hesitate to contact us.